Life happens! We get it. If you receive your patient’s scleral lens order and an accident occurs after receiving the lens/patient dispense (whether in clinic or in the patient’s possession), please follow the below steps to ensure we are able to process your request. Some common mishaps we see are a patient being ‘too rough’ with their new lens during cleaning and it cracks, the contact lens case ‘eats’ it, and the all-star repeat offender, the spouse steps on it while trying to help the patient look for it.

If you receive the lens and it is damaged already, please complete a Defective Lens Return instead.

The following must be included in the Accidental Mishandling Return to receive a credit:

  1. The completed Accidental Mishandling Return Form (below).
  2. A photo of the damaged lens with the unique Lens ID *
    • This photo can be uploaded into the Accidental Mishandling Return Form or emailed to our Returns Department at returns@visionary-optics.com.

*If the lens does not have a lens ID or you are unable to photograph the lens ID or lens damage, we kindly request that you return the product that was damaged. Customer is responsible for shipping costs for all returned products. Proof of delivery is also the customer’s responsibility.

If applicable, please ship any accidental mishandling claims to the following address:

Visionary Optics
ATTN: Returns Dept.
1325 Progress Drive
Front Royal, VA 22630